Accessibility Map & Guide 2019
Ascot Racecourse is proud to provide an accessible environment for all racegoers.
For those customers whose needs are not immediately obvious, we are proud to be able to offer a green sunflower lanyard to wear to discreetly show you or someone you care for has a ‘hidden disability’.
When you approach a staff member they will ask “How may I help you?” This is your opportunity to ask for any additional support that you may need. If you don’t need any help with this particular aspect of your day then proceed as usual.
For staff members with additional training please look for the sunflower pin badge – these staff are empowered to help you in whatever way they can. The lanyard is yours to keep and wear on future race meetings at the Racecourse.
Our Accessibility Officer will be able to assist with any queries on the day and can be contacted on 01344 878437.
Blue Badge holders are given forward parking in the car parks, free of charge. These limited parking areas are subject to capacity on the day and provide closer proximity to the Racecourse entrances.
To avoid disappointment, forward parking arrangement for Royal Ascot can be booked in advance. Please email firstname.lastname@example.org
to request your space and provide the following details:
- Your full name
- Your Blue Badge number
- Your booking reference number
Entry to the Racecourse
All entrances can accommodate guests requiring accessibility access. Once inside the Racecourse, access to the different areas are available via ramps and/or lifts.
Free Carer Tickets
Should you have access requirements and need to bring a carer, your carer will be admitted free of charge.
BOOKING IN ADVANCE
Tickets for carers are available by emailing email@example.com
with one of the following forms of documentation prior to making your booking:
- Proof of Disabled Living Allowance (DLA) or Personal Independent Payment (PIP).
- A Blue Badge or Freedom Pass.
- A signed letter from a Doctor or GP (Photo ID required).
Once the sales team have updated your customer account, please phone the ticketing team on 0344 346 3000 to book your tickets.
ON THE DAY
Tickets for your carer are also available on the day from any Ticket Office, but must be supported by one of the above forms of documentation.
Please note you will both need to be present to collect your complimentary carer ticket. You will also be required to show your admission ticket as proof of purchase.
A number of manual wheelchairs are available for hire on the day, subject to availability.
Wheelchair hire is free of charge with a fully refundable deposit of £30 cash on the day.
Wheelchair hire points are located at:
- Ticket Office East on the High Street.
- Car Park 7, at the track crossing point.
- The Heath drop off point.
- East entrance to the Windsor Enclosure.
All internal pathways within the course are suitable for wheelchair users, however, can be steep in some sections and guests may require additional assistance.
Individual Induction Loops are available for hire in the Main Reception at the Queen Anne Building, for use within and around the main Grandstand only. Induction Loop hire is free of charge, with a fully refundable deposit of £50 cash on the day.
Accessible toilets are located at:
- In the Royal Enclosure Gardens, next to the Wyndham Club.
- Across the Horsewalk, next to the Trustees tent.
QUEEN ANNE ENCLOSURE
- Within the Grandstand there are a number available on each level. The toilets by each main Core along the concourse can be accessed using a radar key; available from the nearest steward should it be required.
- In the Pavilion building.
- Within the main toilet block.
Accessible Viewing Areas
There are dedicated accessible viewing areas in each of the enclosures. We would ask that just one person or carer accompanies a disabled guest using these viewing areas to maximise the number of people that can benefit from them.
- There are viewing areas on the balcony on Level 4 at the following doors, 2/4/6/8/10/12.
- There is a raised viewing ramp, along the running rail within the Royal Enclosure Lawn, Trackside.
- On the Concourse Level, at aisle 2, looking out on to the track above the steppings.
QUEEN ANNE ENCLOSURE
- At the North East and North West sides of the Parade Ring, on the Concourse Level.
- Next to Pre-Parade Ring.
- There is a raised viewing ramp on the Queen Anne Enclosure Lawn, Trackside.
- On the Concourse Level, at aisle 15 looking out on to the track above the steppings and under the Royal Box through the Owners’ and Trainers’ Viewing.
- There are viewing areas suitable for wheelchairs on the balconies of all boxes and private suites.
WINDSOR ENCLOSURE / VILLAGE ENCLOSURE
- There are designated viewing ramps along the Trackside viewing lawns.
First Aid Points
Should you need assistance from on-site medical personnel,including paramedics, a member of staff will be able to direct you to your nearest First Aid Point.
Every day during Royal Ascot 2019 we run tours with a Q&A session, including the best places to base yourself, to ensure you get the best out of your day.
Service animals (Registered Guide Dogs, Hearing Dogs and Medical Alert Animals) are welcome at Royal Ascot.
Many of the food locations and outlets at Royal Ascot can accommodate dietary requirements. Please ask a Manager or a member of the catering staff for further details.
Guests requiring information on food allergies and special dietary requirements should speak directly to the restaurant servers, who will assist with further options and advice.
Most of our restaurants at Royal Ascot 2019 have either large format or Braille menu for guests with sight difficulties.
Station Path has a steep incline on the walkway to and from the train station. Please note extra care may be needed for wheelchairs.
Within the Queen Anne Enclosure there is a small incline from the Plaza Lawns leading to the Parade Ring. All pathways throughout this enclosure are flat levelled hard standing. There are lifts to all race viewing areas.
Due to grassed areas throughout the Racecourse, extra care may be needed for wheelchairs within the following areas: Royal Enclosure Gardens, the Windsor Enclosure, the Village Enclosure, the Heath Enclosure and the Track Crossing Point.
We offer a wide range of seating around the Racecourse. For guests who have difficulty standing and wish to bring a foldable chair, these are allowed in all enclosures apart from the Royal Enclosure. Please email firstname.lastname@example.org who will be able provide further details.